Garden of Eve Botanicals Shipping Policy

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This document sets out the shipping policy that applies to customers who make purchases at www.gardenofevebotanicals.biz. If you have any questions, please contact our customer service team at (470) 785-3182 or gardenofevebotanicals888@gmail.com.

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Shipping Options & Delivery Costs

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We offer the following shipping options - you will be asked to select a shipping method at checkout.  Due to the shipping method chosen, the shipping rates would vary in accordance with the shipping carriers' (DHL, FedEx, UPS, and USPS) shipping rates for packages or boxes of various sizes. 

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Are Shipping Carriers' shipping times guaranteed?

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When you add an item to your cart, you'll be asked to choose a preferred shipping method.  After that, you'll be able to see the expected date of delivery for that shipping method.  Unfortunately, things happen and unforeseen situations can delay a carrier's progress or movement.  So, if your order doesn't get to you on time per the expected date of delivery, please know that we understand your frustration and perhaps dissatisfaction.  However, please Contact Us, so that we can make it right.

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Order Processing Time

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All orders placed before 2 p.m., Monday thru Friday are processed and dispatched the same day, all orders placed after 2 p.m. will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent the reopening day after the holiday, or the next business day; whichever is applicable.

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Delivery Address & P.O. Boxes

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Please note that Garden of Eve Botanicals is unable to modify the delivery address once you have placed your order.  However, we are sorry but we do not ship to P.O. boxes.

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International Orders

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Your package may be subject to customs import duties and taxes. Therefore, you, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

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Tracking Your Order

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Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

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Returns, Refunds, and Exchanges

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We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

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Return and Refund Policy

Last updated: October 9, 2024

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Thank you for shopping at Garden of Eve Botanicals.

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If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.  However, the following terms are applicable for any products that you purchased with us.

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Interpretation and Definitions

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Interpretation

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The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

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Definitions

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For the purposes of this Return and Refund Policy:

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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Garden of Eve Botanicals, 4644 Powder Springs Dallas Road - Unit #1255, Powder Springs GA 30127.

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Goods refer to the items offered for sale on the Service.

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Orders mean a request by You to purchase Goods from Us.

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Service refers to the Website.

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Website refers to Garden of Eve Botanicals, accessible from https://www.gardenofevebotanicals.biz

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You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Order Cancellation Rights

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You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

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The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

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In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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By email: gardenofevebotanicals888@gmail.com

By visiting this page on our website: https://www.gardenofevebotanicals.biz

By phone number: (470) 785-3182

By mail: Garden of Eve Botanicals, 4644 Powder Springs Dallas Road - Unit #1255 Powder Springs, GA 30127, United States

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We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

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Conditions for Returns

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In order for the Goods to be eligible for a return, please make sure that:

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• The Goods were purchased in the last 14 days

• The Goods are in the original packaging

• The Goods were not used or damaged

• You have the receipt or proof of purchase

 

The following Goods cannot be returned:

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• The supply of Goods made to Your specifications or clearly personalized.

• The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

• The supply of Goods, which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of Goods, which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

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Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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Returning Goods

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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Garden of Eve Botanicals, 4644 Powder Springs Dallas Road - Unit #1255 Powder Springs, GA 30127

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Gifts

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If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

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If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

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Contact Us

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If you have any questions about our Returns and Refunds Policy, please contact us:

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By email: gardenofevebotanicals888@gmail.com

By visiting this page on our website: https://www.gardenofevebotanicals.biz

By phone number: (470) 785-3182

By mail: Garden of Eve Botanicals, 4644 Powder Springs Dallas Road - Unit #1255 Powder Springs, GA 30127, United States

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